Terms and Conditions

Welcome to Pet Haven Supplies Australia! By accessing or using our website [www.pethavensuppliesaustralia.com] and purchasing products from us, you agree to be bound by the following Terms and Conditions. Please read them carefully. If you do not agree with any part of these terms, you must not use our services.

---

1. General Information

1.1 These Terms and Conditions are governed by the laws of Australia.
1.2 Pet Haven Supplies reserves the right to update or amend these terms at any time without prior notice. Any changes will be effective immediately upon posting on our website.
1.3 By using this site, you confirm that you are at least 18 years old or have parental consent to use our services.

---

2. Products and Pricing

2.1 All products listed on our website are subject to availability.
2.2 Prices are displayed in Australian Dollars (AUD) and include applicable taxes unless otherwise stated.
2.3 We reserve the right to change prices, discontinue products, or modify descriptions at any time without prior notice.

---

3. Orders and Payment

3.1 By placing an order, you agree to provide accurate and complete information.
3.2 We accept credit cards, debit cards, visa and PayPal.
3.3 Payments must be completed before orders are processed.
3.4 We reserve the right to refuse or cancel orders for any reason, including suspected fraudulent activity or product unavailability.

 

4. Shipping and Delivery

4.1 We ship to locations within Australia.
4.2 Shipping costs and delivery times are calculated at checkout and depend on the chosen shipping method.
4.3 While we aim to meet delivery timelines, we are not liable for delays caused by carriers or unforeseen circumstances.

​

5. Returns and Refunds

5.1 We comply with Australian Consumer Law.
5.2 If a product is faulty, damaged, or does not match its description, you are entitled to a replacement, repair, or refund.
5.3 Change of mind returns are accepted within 30 days, provided the product is in original condition with packaging intact. Return shipping costs are the responsibility of the customer.
5.4 To initiate a return, please contact us at pethavensupples715@gmail.com.

​

7. Intellectual Property

7.1 All content on this website, including images, text, logos, and designs, is the property of Pet Haven Supplies Australia or licensed to us.
7.2 You may not copy, reproduce, or distribute any content without our prior written consent.

---

8. Liability

8.1 To the fullest extent permitted by law, Pet Haven Supplies Australia is not liable for any loss or damage resulting from your use of our website or products.
8.2 We are not responsible for any indirect or consequential losses, including loss of profit, data, or reputation.

---

9. Dispute Resolution

9.1 In the event of a dispute, both parties agree to attempt resolution through negotiation or mediation before seeking legal remedies.
9.2 If a resolution cannot be reached, the matter will be referred to the courts of Brisbane Queensland.

---

10. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Email: pethavensupplies715@gmail.com

 

 

---

Last Updated: 25/11/2024